Edfinancial: Everything You Need To Know About This Servicer

published on 17 October 2023

The path to repaying student loans is filled with uncertainty and confusion, making it essential to know who your student loan servicer is and how to contact them.

Edfinancial Services is one of the companies the federal government has selected to manage student loans, and there's a chance you may have received a notification from them if they're your servicer.

I get it.. it can be super confusing to figure out what's going on with student loans right now. That's why in this post, we're going to break down Edfinancial for you. We'll look at what they do, if they're legit, how you can use their website, pay your loans, and get in touch with them.

What is Edfinancial Services?

Edfinancial Services is a student loan servicer headquartered in Knoxville, Tennessee and has been in the student loan industry for over 30 years. As a servicer, their role is to provide customer service on behalf of your lender, helping with various aspects of your student loans.

This includes responding to your questions, assisting with repayment plans, and managing the processing of your monthly student loan payments.

Is Edfinancial Legit?

Doubts about legitimacy in the realm of student loans are not unfounded, especially with the rise in student loan scams targeting borrowers. Edfinancial Services, however, is a legitimate company.

They are authorized to manage and service federal student loans on behalf of the government. But it's crucial to be vigilant, as fraudulent entities often pose as legitimate servicers.

To protect yourself, always double-check the contact information and website of your loan servicer. For example at the top of Edfinancial's website, you can see they are an "Official Servicer of Federal Student Aid". It also states this again in the bottom right hand corner prior to starting a chat or inquiry.

Edfinancial: Official Servicer of Federal Student Aid
Edfinancial: Official Servicer of Federal Student Aid

Is Edfinancial a Federal Loan Servicer?

Yes, Edfinancial is indeed a federal loan servicer. They play a vital role in helping borrowers navigate their federal loan repayment process, providing various repayment options, and assisting with inquiries related to federal student loans.

Federal loans come with unique benefits and repayment options, such as income-driven repayment plans and potential loan forgiveness programs.

Edfinancial, as your servicer, can provide essential information on these programs and help you choose the repayment plan that suits your financial situation best. Keep scrolling so you can find out how to get in touch with Edfinancial support.

Edfinancial New Website

Edfinancial has transitioned to a new loan servicing platform. If you're a borrower whose loans are currently serviced by Edfinancial, then be ready for a new look.

The Department of Education noted Edfinancial's new servicing platform and stated, "this change will not impact the existing terms, conditions, interest rates, loan discharge, or forgiveness programs, or available repayment plans on your loans."

When borrowers go to login to Edfinancial, they will be greeted with a notification of the "new and improved online account platform."

Edfinancial new website
Edfinancial new website

Edfinancial Login

Accessing your Edfinancial account is crucial for managing your student loans effectively, especially since this month marks the first time federal student loan payments have been due in over 3 years.

To log in to your Edfinancial account, follow these steps:

Visit the Edfinancial website.

Locate the "Login" or "Sign Up" box/button on the homepage.

Provide your account credentials, which usually include a username and password. If you don't have an account with EdFinancial yet, you should click sign up to create your account.

Once logged in, you'll gain access to your loan details, repayment options, and payment history.

Ways to Make a Payment to Edfinancial

With federal student loan payments now due, it's important to understand how to make your payments to Edfinancial. Edfinancial Services offers several payment methods to accommodate borrowers' diverse needs:

Auto Pay

By selecting the Auto Pay option, your payments will be automatically debited each month from your designated checking or savings account, and you could even save 0.25% on your interest rate.

This option allows for convenient and timely payments without the hassle of mailing your payment or remembering to pay online each month. To register for Auto Pay, log into your online Edfinancial account.

Pay Online

Pay online through your online Edfinancial student loan account. You can submit a one-time or recurring payment for your student loan account.

Online payments submitted as of 11:59 pm ET are credited the same day. You may also submit an online payment for a date no more than 60 days in the future.

Bill Pay Service

You can use your bank or another online bill pay service to make payments, just make sure they don't charge a fee. They will need your account number and the payment address information.

Pay By Mail

If you prefer to pay by mail, you can mail your payment to the address located on your statement. 

When choosing this option remember to mail your payments to the correct address, ensure the information is correct such as account number, payment amount, and be sure to mail your payment several days prior to your due date so it is received on time.

Pay By Phone

You can call Edfinancial at 800-337-6884 and make a payment with a customer service representative or through Edfinancial's 24/7 automated phone system.

Co-signer Options

Co-signers have the option to pay by mail or pay by phone.

These options offer flexibility and convenience, making it easier for you to stay on track with your loan payments. If you need further assistance, follow the steps below so you know how to contact Edfinancial.

Edfinancial Contact Information

For reaching out to Edfinancial or seeking assistance, you can use the following contact information:

Hours of Operation

Monday 8:00 a.m. - 9:00 p.m.
Tuesday - Wednesday 8:00 a.m. - 8:00 p.m.
Thursday - Friday 8:00 a.m. - 6:00 p.m.
Eastern Time


Toll Free (general inquiries and phone payments):

Military Servicemembers Phone:

Speak to Edfinancial's designated Service member Liaison:
Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)


Visit the Edfinancial customer care form to send an email. You can select from a dropdown a topic, input your first and last name, account number, date of birth, email address, state of residency, and then a comments box to type out your question or inquiry.

Important to note - there is a 3000 character limit.

Military Servicemembers Email



US Department of Education
P.O.Box 790322
St. Louis, MO 63179-0322


800-887-6130 (toll free)

Military Servicemembers Fax

866-425-2473 (toll free)


Eddie is Edfinancial's chat agent and you can click on the bottom right hand side of the mobile or desktop experience to access this option.

Final Thoughts on Edfinancial

Edfinancial Services, is just one of many student loan servicers and if they don't happen to service your loans, you can check out our reviews of MOHELA, Nelnet, and Aidvantage. If one of these companies are not servicing your federal student loans then you can find out who your student loan servicer is.

Ultimately, the experience you have with Edfinancial, or any student loan servicer, is shaped by your diligence in managing your loans and staying on top of your payments. Stay informed, stay proactive, and remember to ask questions if things look off!

We hope you found this guide helpful and if you're looking for additional assistance, such as finding a side hustle, or finding companies that help pay off your student debt then continue exploring our website.

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