Nelnet Customer Service: How To Get In Touch

published on 22 September 2023

If you have student loans, you may have heard of Nelnet. Nelnet is one of the largest student loan servicers in the country, managing millions of federal student loans. But what exactly is Nelnet, and how does it affect you as a borrower?

In this article, we'll cover everything you need to know about Nelnet, including what it is, whether it's a federal loan, how to contact customer service, and how to access your student loan account online.

What is Nelnet?

Nelnet is a student loan servicer, meaning it manages and collects payments on federal student loans. Nelnet services federal student loans on behalf of the Department of Education, as well as services private student loans via Nelnet Bank. The company is headquartered in Lincoln, Nebraska and also offers student loan refinancing and consolidation.

As a borrower, you will make payments to Nelnet, and it will handle tasks such as processing payments, updating your account information, and providing customer service.

What is Nelnet?
What is Nelnet?

Is Nelnet a Federal Loan?

No, Nelnet is not a federal loan. Rather, it is a company that manages and collects payments on federal student loans. The Department of Education contracts with servicers like Nelnet to handle borrower accounts and provide customer service.

If you have a federal student loan, your loan may be assigned to Nelnet or another servicer at some point during the life of your loan. You can check the status of your federal student loans via your dashboard on the website.

It's extremely important to regular check this information and ensure your contact information is up to date. Recently, my federal student loans were transferred from EdFinancial to Nelnet and I did not get notified! Do yourself a favor and regularly check your student aid dashboard, and keep track of your payments.

How To Contact Nelnet Customer Service

There are a few different ways to get in touch with Nelnet. Below are a list of ways to get in touch with Nelnet customer service.

Nelnet Phone Number

U.S.: 888.486.4722

International: 303.696.3625

U.S. Military Contact

Nelnet's call center is open:

  • Monday 8 a.m. to 9 p.m. (Eastern)
  • Tuesday and Wednesday 8 a.m. to 8 p.m.
  • Thursday and Friday 8 a.m. to 6 p.m.

Best time to reach Nelnet customer service:

Calling during these days and times will usually help you connect with a Nelnet customer service agent more quickly:

Nelnet Customer Service
Nelnet Customer Service


Fill out Nelnet's contact email form

Important Note via Nelnet's website: If your loans are transferring from Great Lakes and you're trying to set up your online account, please wait until after you receive a welcome email or letter from Nelnet. Otherwise, you'll likely receive an error message.

Social Media

Written Requests


P.O. Box 82561

Lincoln, NE 68501-2561

Fax: 877.402.5816

California Residents:

P.O. Box 82578

Lincoln, NE 68501-2578

How to Access Nelnet Student Loan Login

If you are a borrower with Nelnet, it's important to know how to access your account online. The online portal allows you to view your loan details, make payments, apply for deferment or forbearance, and more. Here's how you can access your Nelnet student loan login:

  1. Visit the Nelnet website at
  2. You should see a "Login" button located on the front page.
  3. Enter your username and password to log in to your account. If you don't have an account with Nelnet yet, you may need to register your account. To register your account, you should see a "Don't Have an Account?" section as well as a button labeled "Register" just below the login button. Go ahead and click that to create your account.
  4. Once you're logged in, you can access your loan details, make payments, and more.
Nelnet Login
Nelnet Login

If you have any trouble accessing your account or need help with your login information, contact Nelnet customer service for assistance. You can view an in-depth walk through of how to sign into Nelnet, and what the platform looks like below:

Final Thoughts

Nelnet is one of the largest student loan servicers in the country, and it provides an important service to borrowers by managing and collecting payments on federal student loans. If you have a federal student loan, your loan may be assigned to Nelnet at some point during the life of your loan.

If you need to contact Nelnet customer service, you can do so by phone, email, social media or mail. If you want to access your account information or make payments, you can do so through Nelnet's online portal.

Remember to always stay on top of your loan payments and communicate with your servicer if you're experiencing financial hardship or other issues. While student loan debt can be overwhelming and stressful, there are resources and support available to help you navigate this complex financial landscape. Check out these 50 companies that can help you repay your student loan debt or review our list of companies with student loan repayment that we continue to update.

Still not sure who your student loan servicer is? Read our article on how to find out who your student loan servicer is. Don't worry, you're not alone, and if you need a little extra motivation to keep going, sign up for our newsletter below!

Read more