Aidvantage: Everything You Need To Know About This Servicer

published on 02 April 2023

If you have student loans, you know how stressful it can be to keep up with payments and navigate the complexities of loan servicing. That's why it's important to have a clear understanding of your loan servicer, and how they can assist you in managing your loans.

In this article, we'll take a closer look at Aidvantage, a student loan servicer that recently took over for Navient. We'll answer the most common questions borrowers have about this new servicer and provide guidance on how to manage your loans with them.

What is Aidvantage?

Aidvantage is a student loan servicer that specializes in managing federal student loans. They provide a range of services to help borrowers understand their repayment options, navigate the loan consolidation process, and stay on top of their payments.

As a loan servicer, Aidvantage works on behalf of the Department of Education to manage borrowers' accounts and ensure that payments are processed correctly.

Aidvantage is an official servicer of Federal Student Aid
Aidvantage is an official servicer of Federal Student Aid

Aidvantage is a relatively new loan servicer that was created as a result of the recent Navient split. While Navient was previously responsible for managing federal student loans, the Department of Education has since decided to contract with multiple servicers to better manage the millions of borrowers who have student loans.

Aidvantage was one of the companies selected to take over for Navient, and they are now responsible for managing a significant portion of federal student loans.

Why is Aidvantage taking over for Navient?

The main reason for Aidvantage taking over for Navient was because of money. The move was also influenced by the numerous allegations of mistreatment by Navient towards federal student loan borrowers. Tens of thousands of complaints were lodged with the Consumer Financial Protection Bureau, and Navient faced lawsuits from state attorney generals, federal authorities, and even lawmakers like Elizabeth Warren.

This ultimately led to the Education Department seeking a new servicer, which is where Aidvantage comes into the picture. As the new servicer, Aidvantage will be responsible for managing federal student loans on behalf of the government, taking over from Navient.

The change in servicers is part of a broader effort by the government to reform its student loan servicing business and address concerns raised by borrowers and lawmakers alike.

Is Aidvantage a Federal Student Loan?

No, Aidvantage is not a federal student loan. Rather, they are a student loan servicer that works on behalf of the Department of Education to manage borrowers' federal student loans.

This means that if you have a federal student loan, Aidvantage may be responsible for managing your account.

Aidvantage Student Loan Forgiveness

Will Aidvantage loans be forgiven? One of the most common questions borrowers have is whether or not their loans will be forgiven. While loan forgiveness programs do exist, they are typically reserved for borrowers who meet certain eligibility requirements.

For example, the Public Service Loan Forgiveness (PSLF) program forgives loans for borrowers who work in certain public service jobs for a specified period of time. Other forgiveness programs may be available for borrowers who work in other eligible fields or who meet other eligibility requirements.

If you're interested in loan forgiveness, it's important to understand the specific requirements of each program and determine whether or not you're eligible. As your federal student loan servicer, Aidvantage can help you understand your options and guide you through the application process.

How To Contact Aidvantage Customer Service

If you need to contact Aidvantage customer service, there are a few different ways to do so. You can call their toll-free number, which is 1-800-722-1300. Below are some other ways to get in touch with Aidvantage customer service.


  • 866-266-0178
  • International: 001-570-706-8563


Loan payments

Aidvantage – Federal Student Aid Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

General correspondence

Aidvantage – Federal Student Aid Loan Servicing
P.O. Box 300001
Greenville, TX 75403-3001

For military service members


  • Call 833-793-2135. TDD/TTY users call 711.
  • Call Eastern Time, Monday 8 a.m. – 9 p.m., Tuesday and Wednesday 8 a.m. – 8 p.m., and Thursday and Friday 8 a.m. – 6 p.m.
  • International: 001-703-663-4015



  • 866-266-0178
  • International: 001-570-578-6700

It's important to note that if you are struggling to make your loan payments, Aidvantage offers a variety of options to help make your payments more manageable. These options may include income-driven repayment plans, deferment or forbearance, or loan consolidation.

How to Access Aidvantage Student Loan Login

If you are a borrower with Aidvantage, it's important to know how to access your account online. The online portal allows you to view your loan details, make payments, apply for deferment or forbearance, and more. Here's how you can access your Aidvantage student loan login:

Visit the Aidvantage website at

You should see a  "Login" button located on the front page.

Enter your username and password to log in to your account. If you don't have an account with Aidvantage yet, you may need to register your account, which is a link you can click just below "Login". 

Once you're logged in, you can access your loan details, make payments, and more.

If you have any trouble accessing your account or need help with your login information, contact Aidvantage customer service for assistance.

Final Thoughts

If you're a borrower with Aidvantage, it's important to understand who they are, what they offer, and how to manage your student loans through their services. Aidvantage is a student loan servicer that can help you manage your loans and provide you with repayment options that work for you.

If you're unsure about any aspect of your Aidvantage student loans or have questions about your repayment options, don't hesitate to contact their customer service. They can provide you with the information and assistance you need to successfully manage your student loans.

Remember, while student loans can be overwhelming and stressful, there are resources available to help you manage your debt and repay your loans in a way that works for you. For example, you can browse the Dwindle website and check out companies that provide student loan repayment benefits to help you pay down your debt at a faster rate.

If you're still unsure of who's servicing your student loans, check out our helpful blog article on how to find out who your student loan servicer is.

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